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RE: ??? About Moderator's Posts - 12/4/2007 10:46:20 AM
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Fritzpw_Admin
Posts: 8024
Joined: 2/28/2005
From: New Jersey
Status: offline
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quote:
ORIGINAL: MyCatSmokey2006
Mods, this thread is not in response to any particular moderator decision or action, so I hope that I'm not in violation of your instructions in starting this thread. If I posted this thread in error, please let me know.
What I'm asking are general questions about the wording of moderator's comments. Why aren't we allowed to discuss moderator's actions or decisions on the forums? I feel that we should be able to comment on them as long as we don't mention any banned users name or other restricted info. Why can't we PM a moderator about their posts? Why are we always directed to write community @ salemwebnetwork.com when we have questions, comments or concerns?
Thank you for taking the time to ask your questions.
1. Why aren't we allowed to discuss moderator's actions or decisions on the forums?
Because the Moderators are not allowed to discuss moderator decisions in the forum.
If a member were to choose to do so in a thread where the action took place it would be off-topic and may serve to disrupt the conversation.
Everyone has agreed to the Terms of Service and it clearly states that the Forum does not exist for that purpose. Everyone agrees, therefore, to email community@salemwebnetwork.com with one's questions, comments, or concerns.
2. Why can't we PM a moderator about their posts?
The Moderators are not authorized to discuss moderator decisions in the Forum, including PMs. They are not accountable to the community, they are accountable to the Administrator who is responsible for reviewing all moderator action to determine if the appropriate action was taken.
Therefore, once the action has been taken and the incident has been reported it is out of the Moderator's hands. They have no further control over the matter.
3. Why are we always directed to write community@salemwebnetwork.com when we have questions, comments, or concerns?
Because Moderators are not authorized to discuss moderator action, nor are they accountable to the community for those decisions.
How is this community managed?
We require all participants to create an account and agree to abide by our Terms of Service.
The Volunteer team (Moderators) of the Faith Community Network strives to facilitate conversation, minister to the needs of community members, and enforce the Terms of Service.
The Moderators are required to report any action they take for violations of the Terms of Service. This report is then reviewed by the Administrator and is either approved or rejected.
The Moderators are held accountable to the Administrator for all actions they take in their role as a Community Volunteer Moderator. They are not permitted to respond to the Community for the actions they take. If a member disagrees with the actions taken by a Moderator they may submit their comments, questions, or concerns to community@salemwebnetwork.com.
The flow of accountability is as follows:
Community -> Moderators -> Administrator
As Administrator I have a dual role.
I am to
1. ensure that the Moderators are taking appropriate action when faced with violations of our Terms of Service,
2. respond to community emails questioning Moderator actions/decisions so that the Moderators are able to effectively participate as moderators.
< Message edited by Fritzpw_Admin -- 6/30/2008 12:12:47 PM >
_____________________________
Fred "Fritz" Alberti
Director of Social Media
fritz@salemwebnetwork.com
Read today's Bible verse from my favorite online Bible
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RE: ??? About Moderator's Posts - 12/5/2007 2:41:39 PM
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gonzoguy
Posts: 2
Joined: 11/30/2007
Status: offline
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Why can't a member of the boards express their disagreement with a moderator's decision when such a decision is not against a specific user?
For example, in a thread I am participating in, a moderator deleted several posts that they deemed were off-topic (though, to my knowledge nobody had expressed any dissatisfaction with the direction the topic ended up going). I then responded essentially stating that I thought the conversation should be allowed to "flow" as the off-topic topic was still largely relevant to the original topic.
That post got deleted. Why can't the community discuss these things publicly?
_____________________________
Gonzoguy (Jesse)
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