# Should Companies Be Allowed to Use AI Voices Without Telling Us?

**URL:** <https://forums.crosswalk.com/t/should-companies-be-allowed-to-use-ai-voices-without-telling-us/20879>\
**Category:** Current Events\
**Created:** [October 13, 2026, 7:51am UTC](https://forums.crosswalk.com/t/should-companies-be-allowed-to-use-ai-voices-without-telling-us/20879 "2026-10-13T07:51:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ellenvera](https://forums.crosswalk.com/letter_avatar_proxy/v4/letter/e/ccd318/32.png) [@ellenvera](https://forums.crosswalk.com/u/ellenvera)\
**Post date:** [October 13, 2026, 7:51am UTC](https://forums.crosswalk.com/t/should-companies-be-allowed-to-use-ai-voices-without-telling-us/20879/1 "2026-10-13T07:51:52Z")

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**Title: Should Companies Be Allowed to Use AI Voices Without Telling Us?**

Artificial intelligence can now generate voices that sound remarkably human. Businesses can use them for customer service, advertisements, videos, and even telephone conversations.

Imagine calling a company and having a conversation with what sounds like a real person, only to discover later that you were speaking with AI.

Should companies be required to tell customers when they’re interacting with an AI-generated voice? Or does it matter as long as the service works well?

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**Author:** ![PeterC](https://forums.crosswalk.com/user_avatar/forums.crosswalk.com/peterc/32/7200_2.png) [@PeterC](https://forums.crosswalk.com/u/PeterC)\
**Post date:** [October 13, 2026, 9:12am UTC](https://forums.crosswalk.com/t/should-companies-be-allowed-to-use-ai-voices-without-telling-us/20879/2 "2026-10-13T09:12:57Z")

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> [@ellenvera](#):
>
> Should companies be required to tell customers when they’re interacting with an AI-generated voice? Or does it matter as long as the service works well?

I think AI is ok, for helping a company answer common questions and even take complaints; however, I truly believe that there should be a disclosure of the fact that it is AI and not mimicking a Human. I often ask if I think it is AI, or I say something “off script,” to see how it responds. You can usually tell. But they are getting smarter.

Be blessed, be a blessing.

Peter