Should Companies Be Allowed to Use AI Voices Without Telling Us?

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Title: Should Companies Be Allowed to Use AI Voices Without Telling Us?

Artificial intelligence can now generate voices that sound remarkably human. Businesses can use them for customer service, advertisements, videos, and even telephone conversations.

Imagine calling a company and having a conversation with what sounds like a real person, only to discover later that you were speaking with AI.

Should companies be required to tell customers when they’re interacting with an AI-generated voice? Or does it matter as long as the service works well?

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I think AI is ok, for helping a company answer common questions and even take complaints; however, I truly believe that there should be a disclosure of the fact that it is AI and not mimicking a Human. I often ask if I think it is AI, or I say something “off script,” to see how it responds. You can usually tell. But they are getting smarter.

Be blessed, be a blessing.

Peter

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